Turning Documentation Into Answers Using Taxonomy
In today’s world, like it or not, your documentation is part of your company’s overall digital experience. The goal of your content must be to provide relevant answers to technical questions about your product as quickly as possible. In most tech-related businesses, technical content resources make up the large majority of content assets across your web presence, providing the potential for the greatest impact on the overall digital experience and customer satisfaction. In this session, we will demonstrate how taxonomy helps you to facilitate that excellence in personalized content delivery.
Meet the Presenters
Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for dynamic content delivery. Prior to founding Zoomin and Suite Solutions, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and hi-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.
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