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Ever wondered why do we need an effective taxonomy?
An effective taxonomy paves way for an enhanced client experience and helps in finding, discovering, and sharing quality content for driving efficiencies of users.
With a well-planned taxonomy, you can create contextual and “in-the-moment” content that is well curated and personalized for users.
A strong taxonomy helps organizations impactfully reduce support calls, increases ROI through SEO findability, boosts customer self-service and enhances content discovery experiences of users.
The important question is how do we do create an effective taxonomy?
This session will explore strategies for creating and managing taxonomy to organize and personalize information for users and will cover the following topics:
1. Introduction to taxonomy and related concepts
2. Thought Leadership:
a. Using taxonomy is a more pragmatic way of creating and accessing information focusing on the right content, right set of people and at the right time.
b. Identifying the best taxonomy structure for your business to plan, develop, manage content in written or digital media.
3. Why do we need a taxonomy?
a. managing a business, reducing costs, pacing up delivery time, optimizing resources and enhancing customer satisfaction matters the most,
b. supporting learner-directed activities and helping a user recover from any error that they inevitably make
c. integrating content around users and the devices they use during their day and need.
d. Communicating effectively with users with quality content that is discoverable, reusable, reconfigurable and adaptable.
4. How to create an effective taxonomy?
a. Identifying the goal and purpose
b. Creating task and role-based keywords
c. Choosing the right taxonomy structure
d. Testing the structure with SMEs, stakeholders and teams
5. Taxonomy – best practices
6. Q&A
Anu Singh, Fiserv
Dr Anu Singh is a creative disrupter with a Ph.D. in English Literature who believes in the enormity of the human mind, its thoughts, feelings and the social paradigm it creates and coexists in. Her mission is to close the gap between experiential learning of a user on products they use for the first time through content. Anu can help you connect the dots between a great product experience and a successful product adoption for customers with a focus on enabling client’s success through adaptive and predictive information around their needs.
I will share with you some of the ways in which I customized DITA editing and publishing to produce a blog web site from DITA XML content:
– Using GitHub to store the blog contents.
– Adding editing constraints for the blog project.
– Using a DITA OT project file to publish the blog to various of output sources like WebHelp, PDF, EPUB.
– Using the Netlify platform to host the published blog contents.
– Integrating the blog output with a feedback form and online editing tool
– Customizing the published output to generate an RSS feed.
– Customizing the published output to build a what’s new list of articles.
– Customizing the published output to show the author name and article creation date
– Customizing the published output to add category labels to articles.
and more…
Radu Coravu, Syncro Soft / Oxygen XML Editor
Radu Coravu is a technical guru working on oXygen XML Editor. During the last years, his main focus has been in the development of the visual XML Author editing environment and the specific-DITA support provided by oXygen. He provides support for complex integrations and helps steer the product in the right direction, all this with some development on the side.
It’s once again nearing time for a major version bump in DITA-OT. Version 4.0 gives us a chance for some major internal upgrades, but such changes might require changes in existing toolkit plugins or customizations. In this session we’ll dive into what’s coming, what we’ll get from the changes, and what you can do to prepare.
Robert Anderson, Oracle
Robert Anderson has been working with DITA and DITA-OT from the beginning. He is currently co-editing the DITA 2.0 specification, and excited to see what comes next.
What are the challenges faced in regulated industries (medical device, life science, finance, transportation, etc.) when it comes to reviewing and approving publications?
With a multiplicity of tools used across different roles, organizations have also invested heavily in a CCMS which came with the promise of being able to handle SME reviews.
The reality is that most end up not using it for this purpose and continue with outdated and laborious processes that end up hampering the Agile release cycle that many organizations have implemented.
What are the possible solutions to this problem?
How do you motivate engagement from your Subject Matter Experts?
How can you streamline your documentation review process?
Dipo Ajose-Coker, Componize Software
With over 16 years combining languages and IT as a technical writer and editor working in regulated industries (high-end medical devices and finance), Dipo blends his experience of authoring in structured and unstructured environments; migrating technical publications to DITA; and content strategy to help develop a best in class CCMS.
Dipo holds an MA in Multimedia and Multilingual Document Design.
During the presentation we will explain how to move from PDF output into digital content and step by step move away from product oriented into user centric content. We will talk about:
The maturity level check we do with our customers
The used tooling
Pim Bekker, Etteplan
Pim Bekker is a Senior Solution Architect at Etteplan since 2001, working on (DITA) XML structured content projects including Content Delivery Platforms, AR/VR, and spare part systems.
He has implemented XML-based Content Management Systems for creating technical information in over 175 projects using the best standards available, including DITA, SVG, and iiRDS to create future-ready content.
This presentation documents a leading European semiconductor manufacturing company’s use of Augmented Reality in the delivery of guided work instructions for Technicians on the factory floor.
It covers their initial requirements for hands free operation, the pilot project and final implementation.
Joe Girling, Mekon Ltd
Joe is a Production Engineer who has worked with British Aerospace in manufacturing process control and planning. He’s also spent 17 years working with technology companies including; Interleaf, Frame Technology and Adobe Systems, focused on content publishing and delivery challenges. This combined experience gives him a good understanding of the content delivery needs for manufacturing & service, and regulated industries.
Even if you don’t realize it, you’ve seen taxonomies in action. If you’ve searched for a product on an e-commerce site, you’ve likely encountered at least one taxonomy. Taxonomies help sell products and they assist people in finding answers. We’ll look at the unique role taxonomies play in content strategy.
Lief Erickson,Intuitive Stack
Photo by Simon Bate
Lief is a co-founder and principal consultant at Intuitive Stack. His career began as a technical writer, and he has held positions as an information architect and content strategist. His focus is to reduce or remove friction wherever it is in your tool stack or processes.
He holds a master’s degree in Content Strategy from FH Joanneum (Graz, Austria), where he teaches information architecture. He is a contributor to the DITA-OT open source project and presents at conferences on topics ranging from ContentOps to taxonomies and search.
Learn how to deal with DITA localization intricacies and even leverage DITA to set advanced processes.
Topics covered:
What you will learn:
Dominique Trouche, WhP
Dominique managed several multinational operations in various European countries, the US and South America, prior to joining WhP in 2005 as Managing Director. He opened the subsidiaries in Slovakia, China and North America. Heading Consulting and Innovation at WhP is an expert helping companies engage with their global audience using localization, specializing in: XML Technical documentation, especially DITA, and eLearning.
The richly structured nature of DITA content, combined with its ease of information processing, provides new opportunities for analyzing and tracking content quality. Using freely available tools, users can quickly generate reports on such content quality metrics as: use of the passive voice; sentence, paragraph, and topic word counts; topic type counts; topic nesting levels; element use counts; and many others. The presentation includes a demonstration of a Microsoft Excel content quality spreadsheet generated directly from a DITA map, using the DITA Open Toolkit.
Tim Grantham, Tengwar Systems
Tim Grantham is the senior publishing consultant at Tengwar Systems Inc. Since 2010, he has developed DITA publishing applications for a wide range of outputs, including PDF, HTML, WebHelp, JavaHelp, HTMLHelp, RSS, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. Before that, he was for nine years manager of the technical publications team at Thermo CRS, and leader of the team that designed the content development and branding requirements for Thermo Fisher Scientific. His clients have included Deloitte, Cisco Systems, Suncor, Cenovus, Hewlett Packard, and the Insurance Corporation of British Columbia. Tim graduated in 2022 with a Master of Digital Experience Innovation degree from the Stratford School of Interaction Design and Business at the University of Waterloo.
Achieving content reuse is a challenge, especially for geographically distributed teams of authors managing an extensive range of documentation.
Several years ago, bioMérieux moved to DITA as part of their IXIASOFT CCMS deployment. In the process, they turned their industry’s regulatory requirement to use templates into an opportunity to maximize their content reuse. The company thus achieved significant translation savings, content consistency across technical documentation sets, and even facilitated new author onboarding.
Join Yamina and Frederic’s session to learn how to attain similar results and hear their lessons learned.
Frédéric Fontbonne, bioMérieux and Yamina Dessein, IXIASOFT
Frédéric Fontbonne has been working for nearly 20 years in the technical writing field and for 10 years at the Product Labeling Department in bioMérieux, an In-Vitro Diagnostics pioneering company. He participated to the selection, validation and implementation of a DITA CCMS tool. He is now responsible for planning content architecture and supporting tech writers and translation coordinators in their use of the system. In his spare time, he volunteers in a concert room and is based in the Lyon area.
Yamina has been a DITA expert for over 7 years. She worked as a technical writer, DITA CCMS specialist and DITA-OT toolsmith in various industries before joining IXIASOFT. She enjoys teamwork and helping users make the most of DITA and their CCMS. In her spare time, she goes scuba-diving and hiking. She is based in Lyon, France.
Authors maximize reuse of content components, but SME reviewers need context to assess the correctness of technical information. These two requirements call for a radically new reviewing mechanism.
Content review has been a problem since a long time. With DITA style reusable content, the process is completely broken. Reviewing is usually done by SMEs without access to XML editing tools. Also, they need context to review reused components.
This presentation shows a radically new approach to content review, solving all problems that were introduced by the advance of reusable components. It also solves a couple of problems that were deemed to be inevitable even before DITA and content reuse were introduced.
Jang Graat, Smart Information Design
Jang has studied Physics, Psychology and Philosophy before embarking on a fast-track career in the international supercomputer domain back in the late 1980s. He taught himself programming and combines his experience as technical author with being the ‘Geek Philosopher’ to create radically new approaches to content creation, reuse and publication.
A step by step guide to getting started with Schematron and Schematron Quick Fixes. Schematron and Schematron QuickFix (SQF) languages can be used to improve efficiency and quality when editing DITA documents. You can define actions that will add complex structure in your documents, or make modifications in multiple places or actions that will convert a structure into another. These changes are made by keeping the document structure valid and conforming to your project specification and will help the content writer add content more easily and without making mistakes.
Join us to see:
Octavian Nadolu, Syncro Soft / Oxygen XML Editor
Octavian is a software architect at Syncro Soft Ltd, the company that produces Oxygen XML Editor. With more than 15 years of experience in working with XML technologies, he contributes to a number of XML-related open source projects. He also acts as co-editor of the Schematron QuickFix specification developed by a W3C community group.
Content accessibility is not a preference, it’s a requirement. Ensuring your content is available for all people, regardless of cognitive or physical impairments, is a hot topic for all content developers. Working in DITA can be hard enough, without adding more challenges! So, where do you start? The good news is: with relatively small steps, you can easily introduce accessibility into your DITA XML content.
Guy van der Kolk, Typefi
Guy van der Kolk is a Product Manager at Typefi, where his passion for accessibility is evident in all Typefi offerings. Guy is fluent in three languages and has a multicultural background that has served him well in his career in the technology sector.
All too often, content processes are mired in inefficiency, with repetitive manual tasks and legacy processes that slow teams down. Content operations helps to streamline the content creation process, allowing lone writers, small teams, and larger organizations to do more with less.
Though text in the user interface is crucial to the product experience, content processes are often separated from design and development. As teams begin to assess content operations maturity, what does that mean for UI copy process?
We’ll explore how teams manage UI text, and look at ways to remove barriers and help writers, designers, and developers to work better together.
Roger Fienhold Sheen, infotexture
Roger is a UX Writer and Content Operations consultant helping global teams to design product information that is easy to understand, re-use, and maintain.
In his spare time, he serves as the documentation lead for the DITA Open Toolkit project.
Abstract Coming Soon!
Michael Mannhardt, Congree
Michael Mannhardt is President of the San Francisco based Congree US-subsidiary Congree Language Technologies Inc. Michael graduated with a degree in Business Administration and has over 15 years of experience in the language technology industry. At Congree he drives the international business activities and supports global partners. Before joining Congree in 2019, he previously worked at Acrolinx and Across Systems.
Abstract Coming Soon
Corinna Kinchin & Joanne Hannagen, Datazone
Corinna Kinchin is a graduate in Computer Science from Cambridge University, and is one of the lead developers of the Miramo product suite.
Joanne Hannagen, Business Development Manager
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