DITA XML topics and Word topics sourcing the same deliverable
When a Field Agent is visiting a customer to upgrade their product, he or she very often needs a combination of fairly customized documentation.
There is the standard upgrade documentation for the brand new product release maintained in DITA xml by the technical documentation guys.
There is all the stuff documenting the customer’s special configuration of the product. This is maintained by both the field agent and the project manager in charge of the customer’s business requirements. These guys do not have the time and energy to learn specialized documentation tools like XML editors.
And then there are all the lessons learned and tips and tricks that the Field Agents learn over the years and share to make life easier for everyone.
Please join me for a walkthrough of how this use case can allow the Field Agent to generate one deliverable that pulls together all this information for each customer the field agent is working with – in his or her preferred format.
Who is presenting?
Soren Weimann is an implementation manager at DitaExchange working with customer implementations in Finance, Aerospace and Tech.
In previous jobs Soren har been leading DITA XML implementations in both large corporations and smaller businesses. He has 12 years of hands-on experience with technical documentation as a Technical Writer, Content Architect and Information Architect and PM.