Give your ChatBot a Performance Review and Define Parameters for Success!!
Your organization has decided to introduce a chatbot but is it really achieving the intended objective. What are the key areas of measurement to determine the success or failure of these chatbots and which of these areas are more relevant to the technical communication community. As the content creators behind the bot, become more influential by choosing the right metrics and improving quality of the content and the end user experience.
What can attendees expect to learn?
Chatbot is a new channel for content delivery and many organizations are still in experiment phase. This session will help technical communicators to identify areas of improvement and to increase ROI for the source content by choosing the right metrics. After this session they can go back to the developers and ask for these metrics to be included in the chatbots to optimize this channel and improve customer experience thus contributing to the success of Chatbot projects.
Meet the Presenter
As a Senior Solutions Consultant in Adobe’s Technical Communication Business Unit, currently I am responsible for designing, developing, and hosting technical, solution-oriented pre-sales demonstrations for key global customers. I have been associated with Technical Communication for over a decade as part of engineering team and then as consultant for FrameMaker and Adobe’s DITA CCMS solution.
I have a engineering degree in telecommunication and have worked on products for telecom and technical communication industry. Outside of work, I am interested in trying out new technologies and passionate about economics and public policy.