Implementing DITA in a Collaborative Environment
Marketing is publishing out-of-date content on the company website. The service and support organization has a knowledgebase that hasn’t been purged in 10 years. Education services writes their own user manuals because they don’t like the content in the official documentation. And developers post unreadable content to the wiki. They are using MSWord, PowerPoint, GIT, MindTouch, and every other authoring environment available. None of the content is available to everyone inhouse.
What can attendees expect to learn?
Dr. JoAnn Hackos helps you discover how setting up a collaborative content environment will ensure that customers receive the same story everywhere and can find the content they need without having to search the 10th page of the search results. However, creating a collaborative team takes work and success is not guaranteed. Learn the barriers that make collaboration difficult and ways to overcome them to create a single corporate content strategy.
Meet the Presenter
For more than 30 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, effective interfaces and information, minimal information products, usability testing, and online and Web-based information, to managing the information design and development process. Her workshops are dedicated to enhancing the practices and products that will best promote customer satisfaction. She authored Information Development: Managing Your Documentation Projects, Portfolio and People (Wiley 2006), Content Management for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication (Wiley 1997), and User and Task Analysis for Interface Design (Wiley 1998). JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC).